I am a legal secretary at a law firm that has four partners, six associates, two of counsels and 8 secretaries/paralegals. While the receptionist is on lunch, I answer the phones. It's only an hour, but every day I learn to hate phones and the general public a little bit more.
Conversation 1:
client: Attorney X, please
me (sitting 10' away from Attorney X, who is clearly on the phone): He's on another call, would you like to leave a message?
client: He's trying to call me.
me (listens to Attorney X's conversation for 30 seconds. He is clearly not leaving a message): I'm sorry, Attorney X is having a conversation with someone on the phone, would you like to leave a message?
client: He just called me 5 seconds ago.
me: He's probably going through his messages and returning calls. I can take a message for him and have him call you back.
client: hmph! He just called me! How can he be on the phone with someone else?!
me: headdesk
Conversation 2 (within 5 minutes of Conversation 1):
client: I need to speak to someone about my will.
me: Is someone here drafting your will already, or . . .?
client: I was talking to one of the girls about it.
me (it wasn't me): Which secretary were you talking to?
client: I don't know!
me: Well, there's Jane, Joan, Janet and Jean. Was it one of them?
client: How would I know?
me: Okay, which attorney are you working with?
client: Why do you need to know that?
me: Ow!
Seriously, what is wrong with people?
