I filled my prescription for Vicodin March 1. It is a 30 day prescription. (That's important, so keep it in mind.) I call March 28 to request a refill. Mind you, my doctor's office requests that call 48 hours in advance of needing a refill.
This is what happened next:
I call the pharmacy that night and the pharmacist (or tech, I have no way of knowing) tells me they did not receive anything from my doctor. Okay, that happens every few months. Somewhere between the doctor prescribing it and the prescription actually arriving on the fax machine at the pharmacy a disconnect happens. The next day, I spend 20 minutes on hold with my doctor's office to find out that, yes, they sent it yesterday. I need to have the pharmacy call them. Okay.
I call the pharmacy back. This new person on the phone says, "Oh yeah, we got that yesterday. At 4:00."
Three hours before I called.
Why did they lie to me? Because it was set to be refilled on April 1, and CVS* policy is to lie to customers receiving narcotic refills to avoid "difficulty". No, she didn't use the word "lie", yes she did use the word "difficulty".
You mean like the the difficult of spending 20 minutes on hold with my doctor's office while at work to find out what happened to a refill for no reason at all? That difficulty?
Anyway, she assured me that my prescription was filled and I could pick it up first thing April 1.
Back to basic math, my prescription is for 30 days. March has 31 days in it. Holding the refill until April 1 has me picking up my prescription on the 32nd day- of a 30 day prescription. Needless to say, I was at CVS when they opened at 8am. (My doctor's office said something about federal prescribing guidelines- because small government is good unless it concerns people's bodies, and then the bigger, the better.)
My prescription was not ready. It was not in bottle all marked up with warnings, waiting for me. In fact, it could not be filled until 8am April 1. I then had to wait 25 minutes for a person with the equivalent of a Master's Degree to count to 90**.
And then she discovered that I wished to pay with cash and she didn't have a drawer in her register. "If you have a credit card, this would be so much easier."
Oh, the inconvenience. I bleed for you.
*A woman once worked as a pharmacist for 2 months at a CVS with absolutely no training. She was not caught because she failed to do the job properly.
**I have that beat. I once waited 1.5 hours for a person with the equivalent of a Master's Degree to slap a label on a prepackaged tube of steroid cream. It would have been quicker to train my dog to do it.